SapphireNGR has long recognized the importance of employing good quality assurance procedures in every aspect of its operations. The following quality assurance activities and procedures are employed to ensure we deliver high quality services to and exceed the expectations of our customers:
All our trainers are required to have experience working with or delivering training to either private or public organizations;
All our trainers are interviewed prior to being engaged by Sapphirengr for the first time as well as the provision of credible references;
Dedicated training administrators allocated to manage all elements of the participants’ process; and Pool trainers available to cover sickness and other unavoidable absence.
Good early planning, responsiveness, flexibility and practicality characterise our approach to client management.